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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing Zlizy! We take great care in preparing and packing your health and beauty essentials to ensure they arrive safely at your doorstep.

Processing Times All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification with a tracking number as soon as your order has shipped.

Shipping Methods & Rates We partner with DHL to offer reliable delivery options straight to you. Your shipping options and costs will be displayed at checkout based on your choice:

  • DHL - Free Delivery: 3–8 business days (£0.00)

  • DHL - Express Delivery: 2–6 business days (£2.99)

Please note: Delivery windows are estimated in business days and may vary slightly depending on your exact location.

RETURN & EXCHANGE POLICY

At Zlizy, your satisfaction and well-being are our ultimate priorities. If a product isn't the perfect fit for your routine, we are here to help you make it right.

Returns We accept returns within 30 days of delivery. To be eligible for a return, due to the hygienic nature of health and beauty products, items must be unused, unopened, and in their original packaging with all seals intact.

Exchanges & Refunds

  • Damaged or Incorrect Items: If your product arrives damaged or if you receive the wrong item, please reach out to our support team immediately with a photo of the product so we can arrange a replacement or full refund right away.

  • Refund Process: Once we receive and inspect your returned item, we will send you a confirmation. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

How to Start a Return To initiate a return or exchange, simply contact our Customer Support team through our official contact channel on the website, and we will guide you through the next steps.

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